~ Systems Administrator ~

 

QUALIFICATIONS PROFILE

Technically inclined and talented IT professional with over ten years of experience in the Information Systems and Technology field. Demonstrates profound expertise in several types of network infrastructures, operating systems, network protocols, as well as Department of Defense (DoD) and military information systems and applications. Exhibits keen eye for detail and ability to multitask in critical, multi-platform, and fast-paced environments; with dedication to provide superior service and overall operational excellence.

 

CLEARANCE AND CERTIFICATIONS

 

Active DoD TS/SCI w/CI Poly

IAT Level II Certified IAW DoD Directive 8570.01

CompTIA Security+ CE Certified | ITIL(v3) Foundation Certified

 

CORE STRENGTHS

 

¤    MS Windows Server/Client Environments	¤    Problem-Solving and Decision-Making
¤    Active Directory Infrastructure	¤    Technical Support and Troubleshooting
¤    MS Exchange Server Management	¤    Time Management and Prioritization
¤    IT Service Management	¤    Software/Hardware/System Installation & Configuration
¤    Leadership and Training	¤    Continuous Performance and Process Improvement

 

PROFESSIONAL EXPERIENCE

 

NOVA Corporation, Secretary of Defense Communications ¡ Pentagon, DC         IT Specialist Sep 2014–Present   As part of Executive support team, provided IT support to the Secretary of Defense and sub-departments. Provides immediate troubleshooting of network outages, service interruptions and issues with computer workstations, laptops, associated peripherals and Blackberry devices. Active Directory administration ensures proper and applicable security configuration and Group Policy enforcement for user and computer accounts. Ø       Executive Support – operates in a 24/7 environment, providing continuous record and tracking of all critical network outages, service interruptions and incidents Ø       Installs, maintains and supports Windows 7 workstations and laptops Ø       Performs hardware maintenance, upgrades and replacement Ø       Provides technical guidance and assistance to users and team members   Five Rivers Services, US Army Intelligence and Security Command (INSCOM)¡ Fort Belvoir, VA
Service Desk  Administrator	Nov 2012–Sep 2014

 

Provided IT customer support to HQ INSCOM, 1st Information Operations Command and Army Cyber Command. Resolved users’ system, network, and application issues in compliance with Information Technology Infrastructure Library (ITIL) recommended incident and change management processes. Adhered to established tactics, techniques, and procedures to implement approved resolutions to applicable technical issues. Demonstrated proficiency in utilizing Active Directory to maintain and manage user and computer accounts within Enterprise domain, ensuring data availability and service functionality.

Ø      Resolved more than 3,300 incidents, while creating and logging service requests using BMC Remedy IT Service Management web application

Ø      Migrated users MS exchange mailbox data to Defense Information Systems Agency-Enterprise Email

Ø      Provided technical guidance and assistance to users and team members

 

 

NOVA Corporation, Secretary of Defense Communications ¡ Pentagon, DC
IT Specialist	Aug 2012–Nov 2012

 

As part of Executive support team, provided IT support to the Secretary of Defense and sub-departments. Provides immediate troubleshooting of network outages, service interruptions and issues with computer workstations, laptops, associated peripherals and Blackberry devices. Active Directory administration ensures proper and applicable security configuration and Group Policy enforcement for user and computer accounts.

 

 

Ø       Executive Support – operates in a 24/7 environment, providing continuous record and tracking of all critical network outages, service interruptions and incidents

Ø       Installs, maintains and supports Windows 7 workstations and laptops

Ø       Performs hardware maintenance, upgrades and replacement

 

 

U.S.  Navy/Tech Projects, LLC, Defense Intelligence Agency ¡ Arlington, VA
Senior Systems Administrator	Nov2009–Aug 2012

 

Offered daily IT support for Defense Intelligence Agency (DIA) personnel located within the Pentagon, including the Director of DIA/Command element, offices of the Joint Chiefs of Staff and National Military Command Center. Managed Active Directory organizational unit, included performing manual site replication. Microsoft System Center Configuration Manager (SCCM), Systems Management Server (SMS) and DameWare remote control were used to perform patching of computers requiring latest IAVA and STIG requirements. Identified new system and application issues, provided internal documentation and solutions to colleagues, while serving as a senior trusted agent for Public Key Infrastructure (PKI).

Ø      Trained team members on Standard Operating Procedures, as well as developed new operating procedures for newly discovered resolutions and best practices

Ø      Provided user profile backup and restoration for lost and corrupted data

Ø      Conducted Operating System baseline build testing and compatibility

Ø      Migrated over 1,000 DIA users and computers to the Department of Defense Intelligence Information System (DoDIIS) Enterprise Domain

Ø      Provided direct support to the Director of DIA, at both office and residence

 

 

 

 

MILITARY BACKGROUND

 

United States Navy: 2004–2012 ¡ Various Locations
Systems Administrator/Desk-side Support, Defense Intelligence Agency, Arlington, VA	Nov 2009 – May 2012
Systems Administrator, Naval Special Warfare Unit-Three, Manama, Bahrain	Sep 2008 – Nov 2009
Systems Administrator Supervisor, USS George Washington CVN 73, Norfolk, VA	Aug 2004 – Sep 2008

 

EDUCATION

 

Bachelor of Science in Computer Networks and Security: Nov 2014 (3 credits remaining)

¡ University of Maryland University College (UMUC)

 

TECHNICAL EXPERTISE

 

Microsoft Windows 2000, XP, Vista, 7 | Microsoft Server 2003, 2008, 2008(R2) | Microsoft Exchange Server 2003, 2010 | Microsoft System Center Configuration Manager (SCCM) | BMC Remedy | Change Management | LAN/WAN | Anti-virus software (Symantec/McAfee) | IAVA Patch management | DISA Security Technical Implementation Guides (STIGs) | Symantec Backup Exec | Active Directory | Public Key Infrastructure (PKI) | Technical documentation | Common Access Card (CAC) | Virtual Desktop Infrastructure (VDI) | Sun Microsystems | VMware | Citrix XenApp | Cisco VoIP | Tandberg | WhatsUp Gold | Blackberry Administration Server| Host Intrusion Prevention System (HIPS) | Microsoft Office Professional (Word/Excel/PowerPoint/Access/Outlook) | Windows PowerShell | Dameware Remote Control App

 

 

 

 

 

 

 

 

 

 

 

 

 

*References Available Upon Request*